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SHIPPING
List the details of your shipping policy.
At Siumfashion.com, our goal is to provide you with the best shipping options, no matter where you are.
Once an order has been submitted, you will be provided order status and shipping information regarding your order and receive the tracking number (via email) after your order has been shipped.
Shipping Charges
We offer Free Shipping on all Orders Over $25 within the 48 contiguous United States (USA)
We Also offer Shipping Charge is $3.99 on all Orders Under $25 within the 48 contiguous United States (USA)
Shipment processing time
Every effort is made to dispatch your order as soon as possible. Processing time is 1-2 business days (Monday - Friday). The transit time is approximately 3- 4 business days, but can be longer depending on the carrier. The order cut-off time is 5pm EST (Eastern Standard Time).
We make every effort to ship all orders received by the order cut-off time on the same day. Orders placed after 5pm EST, on weekends, or on public holidays will be processed the following business day.
(Please allow up to 48 hours for your orders to be dispatched during and just after sale periods and during holiday periods.)
You will receive a shipping confirmation email as soon as it has been shipped.
What happens after I place an order?
You'll receive a confirmation email from us after your order is placed containing your order number and your order receipt. Your order will typically ship out within 1- 2 business days (not including holidays). Products that have customizations will take longer to ship out.
Please check your spam folder for the confirmation email if you don't see it in your inbox.
If you don't receive a confirmation email, please email info@siumfashion.com with the subject line "Order Confirmation Not Received" and someone from our team will get in touch with you.
We will reach out to you separately for items of a custom nature to ensure the proper customizations are applied. These items will only be processed and shipped out after we receive the customizations.
Which carriers do you ship with?
We use a variety of reputable carriers, including but not limited to FedEx, UPS, DHL, and USPS. For orders of high value, carriers will ask for a signature upon delivery.
How long will my order take to ship?
After an order is shipped, it will typically take 3 - 4 business days to receive your order. A tracking number will be sent to you after your order has been shipped.
Shipping times vary depending on the order, but you can always keep updated with your order here.
Do you ship internationally?
At the moment, we only ship to the 48 contiguous United States.
I want to cancel my order. What do I do?
We're sorry to hear that you want to cancel! If you choose to cancel your order and it hasn't shipped yet, we will issue you a full refund. With certain items, there will be a re-stocking fee which will be applied to your refund.
Unfortunately, if your order has already shipped, you will have to request a refund once you receive the order. Please refer to our Return and Refund Policy for more details.
Do you offer gift wrapping?
Sorry, currently we do not offer gift wrapping.
How do I check the status of my order?
Simply track your order using the tracking number we provide you through email. If you haven't received a tracking number after 7 business days, please email us at info@siumfashion.com and we will assist you from there.
RETURN INFO
FREE RETURNS
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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@siumfashion.com. Please note that returns will need to be sent to the following address: 142 Philomath Road, Rayle Georgia 30660, United States
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@siumfashion.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@siumfashion.com.